ED OI PRICING
Priced on what Ed is trusted to do.
Ed is a Cognitive Operating Intelligence, not a voice agent. Voice is one of five channels. So Ed is priced on autonomy — what it may do without a human approving it — and on the governed operations it performs. Never per minute.
THE LADDER
From one operator to institutional infrastructure
Every tier includes Ed's persistent memory, its full audit trail, and every platform update to that tier. What changes is how much Ed is trusted to do on its own, and how far across your organization it reaches.
Ed Solo
Ed works for you.A single operator — consultant, solo attorney, owner-operator service company. Ed serves the owner, not the staff.
- Persistent memory across every session
- Chat, voice, and API channels
- Full audit trail on every action Ed takes
- All platform updates to your tier, included
- Bring your own model, voice, and telephony keys (BYOK)
Bring your own keys
$249
/month
You pay your model, voice, and telephony providers directly at cost.
One operator. Ed Solo is licensed to a single named person. Ed can work with your customers and your crew all day long — they receive what Ed does. When a second person needs their own login to direct Ed, that is Ed Operate.
Ed Assist
$999
/month
A small team getting comfortable with an operating intelligence before granting it write access.
- Autonomy
- Read and suggest only. Every write waits for a human.
- Operators
- Up to 5 operators
- Deployment
- 1 location
- Included
- 15,000 operations/mo
- Concurrency
- 5 concurrent
- Everything in Ed Solo
- Shared workspace memory across the team
- Approval queue for every proposed action
- Role-based trust levels
- Email support
Implementation from $2,500
Ed Operate
Most chosen$2,500
/month
A small firm, clinic group, or multi-person service business ready for Ed to do the work rather than propose it.
- Autonomy
- Scoped autonomous writes in defined domains, fully audited.
- Operators
- Up to 25 operators
- Deployment
- 1–3 locations
- Included
- 50,000 operations/mo
- Concurrency
- 15 concurrent
- Everything in Ed Assist
- Autonomous operation within scoped permissions
- Workflow and webhook automation
- Exportable audit log
- Priority support
Implementation from $7,500
Ed Embedded
$7,500
/month
A regional firm, school, or multi-site operator running Ed across departments and connected tooling.
- Autonomy
- Cross-system autonomy via MCP and API, under policy.
- Operators
- Up to 100 operators
- Deployment
- 4–15 locations
- Included
- 200,000 operations/mo
- Concurrency
- 40 concurrent
- Everything in Ed Operate
- MCP integration in both directions
- Browser automation for systems with no API
- Shared institutional memory across every department
- Named implementation lead
Implementation from $25,000
Ed Institutional
Talk to sales
Floor $25,000/month
A hospital, a firm with 100+ attorneys, a district, or a large contact center — where Ed is integrated throughout.
- Autonomy
- Full autonomy in defined domains, governed and audited end to end.
- Operators
- Unlimited operators
- Deployment
- Unlimited
- Included
- Committed volume, scoped with you
- Concurrency
- Scoped to peak demand
- Everything in Ed Embedded
- BAA, DPA, and security review
- Runs in your cloud tenant if required (Azure OpenAI, Bedrock)
- SSO, data residency, and audit export to your SIEM
- Uptime SLA and named escalation path
Implementation from $50,000
What counts as an operation
Ed is metered on governed operations, not voice minutes. One operation is one auditable thing Ed does — answering across chat or voice, publishing a page, running a workflow, driving a browser session, or calling a connected tool. Every operation is written to the audit log with its provenance, so your usage report and your compliance record are the same record.
- A conversation turn, in chat or voice
- A content or configuration write
- A workflow or webhook run
- A browser-automation session
- An MCP or connected-tool call
BRING YOUR OWN KEYS
Bring your own keys
Ed Solo can run entirely on your own model, voice, and telephony accounts. You pay those providers directly at cost, and your Ed subscription drops to the software rate. You still receive every platform update to your tier as Ed improves.
- Available on Ed Solo only — one operator, one workspace
- Your keys are encrypted at rest, never logged, and never displayed again after you save them
- Built-in diagnostics tell you whether a failure is Ed or your provider
- Above Solo, running in your own cloud tenant is a compliance option rather than a discount
Add-on
Solo Priority Support
$99/month
Ed Solo carries no uptime SLA and is not intended for business-critical call routing. If Ed is answering your after-hours line, add priority support for a guaranteed response time.
YOUR INDUSTRY
Regulated work carries a different obligation
Where Ed handles protected information, the controls, the audit depth, and the contractual commitments all go up. That is reflected in the platform fee rather than hidden in an implementation quote.
Standard
1.0×Retail, trades, hospitality, agencies, professional services.
Legal
1.25×Privilege handling, confidentiality controls, matter-level audit.
Education
1.25×FERPA controls, student-data handling, COPPA where minors are involved.
Healthcare
1.5×BAA, PHI handling, clinical-grade audit and escalation.
Contact centers and BPOs are priced separately on committed monthly operation volume plus peak concurrency, not on locations or seats. Talk to us for a volume quote.
WHEN WE SCOPE IT TOGETHER
Some deployments should never be bought from a page
If any one of these applies to you, we scope the engagement together rather than quoting a tier. These are the deployments where getting it wrong is expensive, and we would rather be in the room.
- 15+ locations, or more than 250 staff
- Any protected health information — requires a BAA
- Student records — FERPA, plus COPPA where under-13s are involved
- A security questionnaire, SOC 2 report, or penetration-test results
- Custom integration with an EHR, PMS, SIS, or practice-management system
- More than 15 concurrent conversations at peak
- Data residency, a private model, or deployment in your own cloud tenant
- Legal redlines, procurement review, purchase orders, or multi-year terms
REQUEST ACCESS
Tell us what Ed would be doing
Ed Solo can be purchased directly above and is provisioned after payment. Team, regulated, and institutional deployments start with a short conversation so we can scope permissions, systems, and compliance correctly. We review each request personally and reply within one business day.
Ready when you are
Automate the repetitive. Protect the human.
Not sure which tier fits? Tell us the work, and we will tell you honestly whether Ed is the right answer for it.